Privacy Policy Guide

 

Who we are

CCL Olympic respects your privacy. This global privacy statement from CCL Olympic describes the Personal Data we may collect about you; how we use, disclose, and otherwise process it; how we protect it; and the rights and choices you may have regarding your Personal Data.
This Statement applies to the Personal Data (as defined below) we process when you use our website www.cclolympic.com, our portal www.business.cclolympic.com, or otherwise communicate with us, such as via phone or email.

In this Statement, we use the following defined terms:

  • “CCL Olympic,” “we,” “us,” or “our” refers to the entity responsible for collecting and using your Personal Data (also referred to as the data controller), typically the entity that initially obtains your Personal Data.
  • “Personal Data” refers to any information relating to an identified or identifiable person, or as otherwise defined by applicable law under similar terms like “personal information.”

This Statement applies to Personal Data we may process through your interactions with us, including but not limited to:

  • Through online activities and services we provide (including our website, portal, social media pages, and other online services);
  • Through third-party sources, including advertising networks;
  • When we provide Services directly to you and in other situations in which you interact with us, including but not limited to interactions via our customer service by phone, email, chat, SMS, or social media messages, or when visiting our sites, offices, or events (e.g., trade shows and conferences);
  • When you interact with us professionally, such as being a former, current, or potential customer, distributor, or other business partner (collectively “Business Partners”), including our suppliers and vendors; or
  • Anywhere this Statement is posted or referenced.

 

Personal Data CCL Olympic Processes

When you communicate with us, we may collect Personal Data such as:

  • Contact details, including your name, company name, address, email address, and telephone number.
  • Device data, such as browser and device type, IP address, operating system, device ID, internet provider, and other technical data about your device.
  • Website interactions, including your interactions with our website (such as our chat feature and order page), referring websites, pages visited, links or buttons clicked, and your preferences like communication methods and product interests.
  • Transaction data, including purchase and order history, and financial information if you make purchases, such as credit card or account details or tax ID number.
  • Communication data, including email exchanges, text details, chat content, and logs of your communications with us, which we may retain.
  • Login data, limited to your username.

 

Personal Data Collected Directly From You

We collect Personal Data you provide to us via our Website, portal, or when you contact us by phone or email. For example, we may collect Personal Data from you when you:

  • Purchase products or services from us, including via our portal, email, or phone;
  • Register with us or create an account;
  • Engage with us in response to marketing efforts, including filling out a web form, entering a promotion or survey, attending marketing events, or subscribing to newsletters and email updates;
  • Contact customer service or use our customer service tools;
  • Connect to, link to, or “share” our website via social networks.

If you provide us with Personal Data about a third party, you confirm that you have the authority to do so and that you permit us to use that information in accordance with this Statement.

 

Personal Data Collected Automatically

We automatically collect information from you when you interact with us and use our services, such as:

  • Device and browser information, including device type, browser type, IP address, operating system, device ID, internet provider, general location data, domain name, page views, timestamps, referring and exit URLs, language, clickstream data, and similar usage information.
  • Interaction data, such as how you use our website and portal and interact with our digital ads and promotions (e.g., videos, downloads), including features used, links clicked, keystrokes, mouse clicks, opened promotional emails, and the dates and times of interactions.

 

How CCL Olympic Uses Your Personal Data

We use your Personal Data for the following purposes:

  • Providing services or fulfilling transactions requested by you or our business partners;
  • Offering information about CCL Olympic products, services, transactions, and advertising that may interest you;
  • Managing and performing our contractual relationships with you, our business partners, vendors, and suppliers;
  • Providing information on CCL Olympic products, services, and transactions, such as pricing, technical specs, invoices, shipping or production updates, warranty or recall information, or product/service improvements;
  • Responding to inquiries or service requests you make;
  • Performing data analysis;
  • Meeting legal obligations to retain business records;
  • Establishing, exercising, or defending legal claims;
  • Complying with laws, court orders, or legal processes;
  • Detecting, preventing, and responding to fraud, IP infringement, contractual violations, product-related safety incidents, legal violations, or misuse of CCL Olympic’s services.

 

Sharing Your Personal Data

We may share your Personal Data with the following recipients for the purposes described below. In each case, we will take appropriate steps (including obtaining your consent where required by applicable law) to protect your data.

CCL affiliates: Our sister companies will use your Personal Data in a way consistent with this Statement, any applicable Specific Privacy Statements, and all relevant laws.

Service providers: We may share your Personal Data with vendors we engage to provide support services, such as hosting, payment processing, analytics, and advertising services.

With your consent: We may disclose your data with your consent or at your request.

To comply with legal obligations or protect interests: We may share your data when we believe in good faith that disclosure is necessary:

  • To comply with legal obligations, court orders, or other legal processes;
  • To detect, prevent, and respond to fraud, IP infringement, contractual breaches, legal violations, or service misuse;
  • To protect the health, safety, rights, or property of you, our customers, the public, CCL Olympic, or others;
  • Or under similar circumstances.

 

Analytics and Advertising

CCL Olympic uses third-party analytics services to better understand how users interact with our websites, including services from Google and Adobe. These providers may collect usage data (via cookies, pixels, and similar tools) and provide us with reports and statistics that help improve service performance and user experience.

Special or Sensitive Personal Data

Our website and services are not intended to collect data about visitors under the age of 16. However, we cannot verify the age of each visitor. If you believe a minor under 16 has provided us with personal data, please contact us.

 

Data Retention

CCL Olympic does not retain your data longer than necessary to achieve the purposes for which it was collected.
We apply the following retention periods:

  • Name, address, phone number, email address, and payment information are retained until the account is closed by the customer or by CCL Olympic.

 

Access, Correction, and Deletion of Data

You have the right to access, correct or delete your personal data. You may also withdraw consent or object to the processing of your personal data by CCL Olympic. You also have the right to data portability, meaning you may request that we send the personal data we hold about you to you or another organization of your choice in a machine-readable format.

 

Cookies and Similar Technologies

We and our service providers and business partners may collect information using cookies, web beacons, pixel tags, session replay, and similar automated tracking technologies (“Cookies”). A cookie is a piece of data sent to your browser when you connect to our website or portal.

Depending on local laws, we may collect electronic identification data (obtained via cookies or similar technologies), including Personal Data related to how you access, use, and interact with our services. This may include IP address, MAC address, mobile IDs (IDFA or GAID), cookie ID and content, browser type, browsing and click behavior, purchase data, domain, referral URL, access times, hardware/software details, device ID/type, OS, language, and approximate location. We may use pixels in HTML emails to understand if you open them.

Subject to your prior consent (where required), we and our third-party vendors use cookies, clear GIFs/pixels, JavaScript, local/session storage, log files, and other mechanisms to automatically collect and record data about your browsing activity and service usage. We may combine this “activity data” with other Personal Data.

Generally, we use this data to understand how services are used, detect bugs, improve services, authenticate account access, maintain sessions, prevent fraud, protect our services, personalize content, target marketing, and conduct analysis.

 

Changes to this Statement

We reserve the right to modify this Statement at any time. If required by applicable law, we will request your consent for any material changes. Any changes will apply only to data collected after publication of the revised Statement.
You can check when this Statement was last updated by referring to the revision date below.

Last revised: April 30, 2025

 

Contact Information

CCL Olympic B.V.
Keizersveld 30
5803 AN Venray, The Netherlands
+31 (0)47 874 5220
veninfo@cclind.com